Terms and Conditions
Camp iRock Terms & Conditions
Information About Us
Camp iRock is operated by iRock School of Music (“we”, “us” and “our”). We are registered in England and Wales under company number 10223683 and have our registered office at: Wellesley House, Eelmoor Road, Farnborough, GU14 7QN.
If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 0330 174 2655 or by emailing us at info@irockschool.com
HOLIDAY CAMP TERMS & CONDITIONS
These Terms & Conditions (“Terms”) set out all the terms and conditions upon which we provide your children with access to a Holiday camp organised by Camp iRock (“Holiday Camp”).
Please read these Terms carefully before booking a place at our Holiday Camp. By booking a Holiday Camp place for your child you agree to be bound by these Terms.
CODE OF CONDUCT
You agree that your child will adhere to the following behaviour expectations:
- To respect others through their words and actions
- To respect the property of others, and the school site
- To behave in a way that ensures the safety of themselves and those around them
The wellbeing and safety of children in our care is our top priority. If your child is found to breach the Code of Conduct, show a pattern of disrespect toward others, or act in a way that puts the safety of others at risk, there will be discussions to decide whether it is appropriate for your child to return to Camp iRock. Should it be decided that your child cannot continue at Camp iRock as a result of their behaviour, you will not be eligible for a refund or compensation. You accept these terms on behalf of any child you enrol at Camp iRock, and agree to ensure your child(ren) understand and adhere to the Code of Conduct.
CAMP INFORMATION
Hours of Holiday Camp:
Our standard hours for Camp iRock are 08:30am to 4:30pm.
To showcase students’ musical learning, there will be a live performance between 4 - 4:30pm at the end of each day, which parents are welcome to attend.
Late pick-up:
All children must be picked up within 10 minutes of their pickup time. If for any reason you are unable to collect your child by 16:30pm, please call 0330 174 2655 as soon as possible.
You will be charged a late pick-up fee of £20 for every 15 minutes after your pick-up time to cover additional staffing costs.
If we have had no contact from a parent/guardian by 17:30pm we will contact social services to advise them that we have an uncollected child.
CAMP iROCK ENTRY RULES:
Entry to Camp iRock is subject to the following conditions being met by your child:
- Being between 5 (MUST currently be in Year 1 or above) and 12 years old. For the avoidance of doubt, age means a person’s legal age according to their actual date of birth.
- Being toilet trained
- Not being infectious
- If your child has any medical condition, disability or other educational needs that may impact upon your child’s participation in the Holiday Camp, you must make us aware of this prior to the start of the week (either by making it clear in your booking form, or by emailing info@irockschool.com), so that we can cater for your child’s needs and put in place any appropriate arrangements to ensure your child has the best possible experience at Camp iRock.
- If your child usually requires one-to-one support, we will permit a parent or carer to attend Camp iRock in order to support the child.
- You understand that your child might carry out an activity that you would not have chosen for them. Leaving your child at Camp iRock is deemed to be consent to your child undertaking all of the scheduled activities at Camp iRock.
- Children may only be collected from Camp iRock by either: the adult who has accompanied the children at check-in; or a nominated adult who has been named at check-in with an agreed password.
Bookings:
Pricing is in GBP Sterling and inclusive of VAT.
Online bookings:
- Bookings are taken on a first come first service basis.
- You can secure your child’s place by paying the full amount on www.campirock.hivelink.co.uk
Cancellation Policy:
- Any cancellation made at least 4 weeks prior to the start of Camp iRock will entitle you to a full refund.
- Any cancellation made between 2 and 4 weeks prior to the start of Camp iRock will entitle you to a 50% refund.
- Any cancellation made between 1 and 2 weeks prior to the start of Camp iRock will entitle you to a 25% refund.
- If you cancel less than a week before the start of Camp iRock, you will not be eligible for a refund and will be charged at full price.
If eligible for a refund, you can choose to either have the amount returned to you, or have the amount credited to your Camp iRock Account for future use.
Please note: You may be eligible for a refund if your child is unable to attend the camp due to medical reasons. A medical/doctor’s note will be required in order to receive a refund.
What your child needs to bring:
● Packed lunch everyday – STRICTLY NO NUT PRODUCTS
● Plenty of drink in a reusable bottle or flask (No Fizzy Drinks)
● Sun cream if needed
● Prescribed medication (You will need to complete a medical care plan if you need to bring medication with you to the camp)
The following items are not permitted at Camp iRock:
- Electronic Devices (Mobile Phones, Watches, Computer games etc.)*
- Any nut products
* iRock will not take any responsibility for the damage or loss of any electronic devices that are brought to the camp.
What your child should wear:
Your child can come to the Holiday camp wearing their own clothes. Please ensure they are wearing appropriate clothing for indoor and outdoor activities.
Photography
As a part of the holiday camp we will be using approved iRock devices to take photographs/videos of your child so that they are able to take part in all the activities. We may use this content for our company's publications that we produce, as well as on our website, social media and general marketing materials. By booking a place at Camp iRock, you agree to the use of photography/videography as listed above.
iRock Policies and Procedures
iRock is committed to ensure that our safeguarding polices are adhered to by all staff, including management, directors and anyone working on behalf of iRock School of Music. We ensure that these policies are up to date, in line with the current legislation, reviewed and updated regularly.
Camp iRock Staff
Camp Staff Are:
● Approved to work with children by the Department for Barring Service (DBS) at Enhanced Level Clearance.
● Trained in Safeguarding in Education
● Emergency First Aid trained
First Aid:
- First aid will be administered to children in the event of an accident while under our care.
- In cases of serious accidents, we may need to call the emergency services. You will be contacted immediately in the case of an emergency.
By completing your booking, you confirm that you have read, understood, and agree to the above terms.
